At FOCALLURE, your satisfaction is our guarantee. If for any reason you are not completely satisfied with the products purchased from FOCALLURE, you may return the unused portion for exchange or refund.
If you think your product arrived damaged, you must report it within 24-48 hours to our support hero's so we can investigate the case and send you a brand new product.
However, you will have the right to return the damage products or the products that you were not expected within 14 days after you had signing received.
Several types of goods are exempt from being returned. We also can not accept products for skin uses as those products need to keep under certain condition (temperature) and must be kept in a cold condition away from heat. Between those products the Cosmetics for more info please contact our customer services to see if the product is eligible for return. In case it won't be eligible, but you still unsatisfied with the product you purchase, we can give you a Gift Card (Store credit) to purchase anything else you like on our online store.
Refunds (if applicable)
If you are not completely satisfied with an online purchase or gift, you may return your U.S. or Canadian purchase in stores or by mail. Restrictions apply for returns made outside the U.S.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Before Return Shipping In case you are eligible for return, you should email us or call our customer services first , before shipping the order to us, in order to get the specific instructions and location for return.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PS: Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.