FAQ
CONTACT US Via. CSERVICES@FOCALLURE.COM
Or: chat with us at the page
ORDER STATUS
WHEN WILL MY ORDER SHIP?
When your order ships, you’ll get an email with notification information (it can take up to 24-48 hours to update).
HOW CAN I FIND THE STATUS OF MY ORDER?
Check the status of a particular order and view your Order History on the Order Status tracking page under My Account. Please note that the Order History will not be updated until the product(s) have shipped.
Mostly orders you can check the tracking information on this website: https://www.17track.net/en or https://www.sypost.net/ If you couldn't find the updated tracking information, please contact our customer services via cservices@focallure.com
PLACING AN ORDER
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept major Credit cards, PayPal, Googlepay.
HOW DO I APPLY A PROMO CODE?
Promo codes can be applied to your order during checkout, in the Order Summary section and also in your Cart page. Codes will not apply to discounted FOCALLURE items, some collaboration items; you can find the discounted signature on the products page. Promo codes have expiration dates. If you have two valid codes you want to use, you'll need to pick a fave.
If you have any questions, please contact the staff of the website page.
CAN I CANCEL MY ORDER?
To serve you better, FOCALLURE will begin to process your order immediately after it has been submitted, and we are unable to change or cancel an order once it has been placed. If there is an issue with your order, please contact us of the website page. Or contact us via cservices@focallure.com
SHIPPING
DO YOU OFFER FREE SHIPPING?
Yes, we offer FREE Standard shipping for global orders (10-15 working days arrival) over $39 to the continental U.S. Free shipping is based on your order total after promotional discounts have been applied and before shipping charges, taxes, etc.
Orders placed in U.S. dollars to ship internationally must have a matching billing and shipping address. And you will need to pay attention to the tracking information otherwise you may miss the delivered package. Contact us at cservices@focallure.com with any questions.
Conversion and import fees don’t apply to international orders. However, if you live outside of the US, we won't pay for the customs fee and we also won't charge that on the orders. You may need to pay for the customs fee when the package arrived in your country.
PRODUCT-RELATED
ARE FOCALLURE PRODUCTS CRUELTY-FREE?
FOCALLURE does not condone animal testing in any way. We do not test any of our products on animals. We also do not test any of our ingredients on animals, nor do we allow our manufacturers to do so on our behalf. Instead, we choose to test drive our products on our R & D colleague (with their permission, of course).
ARE FOCALLURE PRODUCTS VEGAN-FRIENDLY?
Most of our products do contain non-vegan ingredients and you can check the ingredient list on every product if you have any concerns.
ARE FOCALLURE PRODUCTS GLUTEN-FREE?
We care about your health and safety—allergies are a serious thing. FOCALLURE products are not specifically formulated to be gluten free. If you're wondering what's in a FOCALLURE product, please check out the detailed ingredient list on the product page or product packaging to make sure the product will work for you. Ask your doctor if you have any concerns.
RETURNS & EXCHANGES
MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?
While we do everything we can to prevent this, sometimes an item can be damaged in transit. If you receive a damaged or defective product, you must report this within 30 days of delivery or receipt of order in person. Please contact our customer services at cservice@focallure.com and provide a photo of the damaged or defective product along with a copy of the packing slip or order number. If the product is deemed defective FOCALLURE will refund the money of your damaged products.
HOW DO I MAKE A RETURN?
Purchases made on our website won't be accept the return of the products. We will only accept the refunding for product quality issues. Please contact our customer services via. cservice@focallure.com and provide a photo of the damaged or defective product along with a copy of the packing slip or order number.
If you don’t like it or take the wrong color number, please keep the entire package and Pay the shipping cost yourself to return products. customer services via. cservice@focallure.com We do our best to satisfy you, so that you can purchase them again.
I RECENTLY PURCHASED AN ITEM ONLINE AND NOW IT’S DISCOUNTED. CAN I GET THE DISCOUNTED PRICE?
Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due unforeseen issues.
